Rowan Ellis
Partnerships & Operations · rowan@example.com · No Straight Line Portfolio
Summary
Partnerships and operations leader who makes confusing things legible: pricing, handoffs, and processes nobody owns. Background across sales, operations, customer success, and community organizing.
Experience
Head of Partnerships, Meridian Labs
2021 – Present
- Untangled contradictory partner pricing by comparing what each partner actually received, reopening stalled conversations.
- Wrote the partner onboarding guide that answers the six questions every new partner asked.
- Advocated for a candidate with a nontraditional background who became a go-to partner contact.
Career break: layoff, caregiving, and study
2020 – 2021
- Laid off in a company-wide reduction. Cared for a family member, taught a free plain-language writing workshop, and taught myself SQL.
Customer Success Lead, Fieldnote
2018 – 2020
- Led a team of four; rebuilt one-to-ones around asking and removing obstacles.
- Stayed on site with a customer to reconstruct records after a sync failure.
Operations Manager, Fieldnote
2017 – 2018
- Mapped where closed deals stalled and wrote the one-page sales-to-delivery handoff both teams adopted.
Account Executive, Brightline
2014 – 2017
- Known for reading every contract in full, a habit that later protected several deals.
Volunteer
Founder, Weekend repair café (2019 – Present). Grew from one table to eleven volunteers; negotiated a safety plan with the hall committee.
Skills
Partnerships · Pricing clarity · Onboarding guides · Process design · Customer success · Team leadership · SQL (self-taught) · Plain-language writing